The Philippine outsourcing industry is undergoing significant changes due to technological advancements. According to BBC World, artificial intelligence (AI) is raising employment concerns in this sector. Workers are worried about their future, with some considering these changes as a grave threat to their livelihoods. The future of the industry poses many questions, and workers are contemplating what role they will play in this evolving landscape. As technology continues to advance, the trends in outsourcing and the needs of workers are also expected to change.
SourceBBC World
